The deal, in plain words.
Using Maybe means agreeing to what is on this page. It is short because the deal is simple.
Current as of 30 August 2026. A lawyer will tighten the wording; what you are promised will not get weaker, and changes that matter get emailed before they apply.
What you are buying.
A coaching app for intrusive thoughts and the checking loop, built on published clinical guidance for obsessive-compulsive disorder. It is not therapy and not a medical device, it is not intended to diagnose, treat, cure or prevent any condition, and no clinician-patient or provider-patient relationship forms by using it. It does not replace professional care and does not claim to.
The lessons and the coach follow that published guidance, and every clinical claim in a lesson carries its source - the evidence page walks each one. No independent clinician has reviewed this product yet. We would rather tell you that here than imply otherwise anywhere; when one has, this sentence changes.
It is also not a crisis service, and because everything you write is sealed on your device, nobody here can see how you are doing. If you are in danger, the app cannot know and cannot respond. The safety page carries the lines that answer at any hour, and the same list sits at the top of every screen in the app.
The coach is a machine.
Replies are written by an AI model, fresh each time. It can be wrong, it can misread you, and the same question can come back two different ways. It knows nothing about you beyond what you have told it here.
To write a reply, your message and the recent part of that conversation go to Anthropic, the company running the model. They go unencrypted, because a model cannot read sealed bytes. We do not log it or keep it, and Anthropic does not retain it after the request or train on it. Using the coach means accepting that one step; the privacy policy sets it out in full.
Who can use it.
Adults, 18 and over - or younger with a parent or guardian who knows and agrees, which the sign-up asks you to confirm. One account per person, and what happens in your account is yours to answer for: keep your sign-in email and vault passphrase to yourself.
The subscription.
- Seven days free, card up front. Nothing is charged until day seven. Cancel before then and you pay nothing at all.
- Then monthly, until you cancel. The price is shown before you enter a card and on the pricing page, in US dollars, and for Australian customers it includes GST. It renews on its own; cancelling takes two clicks from settings, through Stripe’s own billing page, and runs to the end of the period you paid for.
- 30 days, money back, no questions. If it did not help, email hello@usemaybe.app within 30 days of your first charge and every charge inside that window comes back.
- Prices can change. Never mid-cycle and never silently: you get an email at least 30 days before a new price applies to you, with cancelling still two clicks away.
The key is yours, and so is losing it.
Your conversations are sealed with keys we never hold. Lose every unlock method you enrolled - passphrase, recovery code, all of them - and those conversations are gone. Not “gone until support helps”: gone, for us as much as for you. That is the price of nobody being able to read them, the app says it before you start, and agreeing to these terms includes accepting it. Your account, subscription and lesson progress survive; a new vault starts empty.
Whose words are whose.
Everything you write is yours, full stop - we could not claim it if we wanted to, since we cannot read it. The app itself, the lessons and the coaching approach are ours: your subscription buys personal use of them, not the right to copy, republish or resell them.
Running the app needs one narrow permission over what you write. We store the sealed bytes and move them to your other devices. To get you a reply, a message goes to the model provider. That is the whole of it: nothing goes to training, nothing gets published, and the permission ends when you delete the words or the account.
Send us an idea or a bug report and we can act on it, with nothing owed back to you. Email is not the vault, though. We can read anything you write to us there, so keep what you would rather nobody read inside the app.
Fair use.
Do not use the app to plan or push toward harming yourself or anyone else, probe or break its security, scrape or resell it, or pile in automated traffic. Accounts doing those things get closed; anything already paid for an unused period comes back under the guarantee terms above.
How this ends.
You can leave whenever you like. Cancelling, as above, stops the billing and leaves your account and your vault as they are. To delete the account itself, email us from your sign-in address. We do it, and your email address goes with it.
Deleting takes the sealed conversations with it and nobody can bring them back. What stays is the billing record tax law makes us keep. It shows what you paid, and nothing about what you wrote.
From our side, an account gets closed for the fair-use reasons above or because the service is shutting down. You get an email saying which. If you think we have read it wrong, reply and a person will look again.
When these terms change.
This page gets edited as the product grows. If an edit makes a real difference to you, an email goes out before it takes effect. Carrying on afterwards is how you accept it; if you would rather not, cancel before it applies.
Notices go to the email address on your account, so keep it one you read. If the business is ever sold or moves to another company, these terms and the privacy policy move with it unchanged. You hear about it before it happens.
Where responsibility sits.
The app is provided as it stands, without a promise it is always up or always right, and what it says is coaching to weigh, not instructions to follow. Decisions about your health belong with you and the professionals who know you.
Nothing here excludes the consumer guarantees in the Australian Consumer Law - those apply and cannot be signed away, and where the service fails one, you have every remedy that law gives. Beyond what the law requires, our liability to you is capped at what you paid us in the six months before the claim.
If Maybe ever shuts down, you get 30 days’ notice by email and a refund of anything paid for time the service will not cover. If a court strikes out any one clause here, the rest keep standing. These terms and the privacy policy are the whole agreement between us.
If something goes wrong, email us first. Most of it ends there, and the guarantee above covers the common case. If that does not settle it, the Australian Consumer Law gives you routes we cannot close off. Your state or territory consumer protection agency, the ACCC and the courts stay open to you. There is no arbitration clause on this page and nothing asking you to give up a class action.
These terms run under Australian law. Questions: hello@usemaybe.app. The privacy policy - the complete list of what we can and cannot see - is at /privacy.